Our partner is a leading distributor and wholesaler of pharmaceutical products in East Africa.
The Challenge
- The client in Uganda received a big order that in-country inventory level could not support.
- The order was to be serviced within 4 days meaning we had 3 days to deliver .
- The container stuffing in Kenya was to take place within a specific time.
- Stuffing, handling export formalities with Kenya Revenue Authority, handling border clearance and import formalities with Uganda Revenue Authority and transportation from Nairobi to Kampala had to happen within the fixed 3 days.
The Freightways Solution
- Upon notification by our client, we allocated a compliant truck and container within 30 minutes.
- Dedicated a team both in Nairobi and Malaba transit border to coordinate and handle customs formalities.
- Planned the 3 days before delivery date with clear actions, responsibilities and performance indicators.
- Delivered the container to our partners premise for stuffing together with a support staff within agreed time.
- Kept all parties informed consistently both on progress, new developments and expected delivery time.
Our Achievement
- Delivery of the cargo as per the committed timeline
- Smooth handling of both export & import formalities with no hitches.
- Our partner’s client was able to deliver the order on the 4th day.
- Our partner incurred 0 storage or demurrage surcharges
- The drugs arrived safe, in good quality and conditions.
- Got awarded another ocean freight shipment due to our excellent service