When one of the leading tea exporters in Mombasa, Kenya wanted to import ingredients from Germany, They reached out to 5 freight forwarders. In the list was Freightways, 2 local and 2 multinational forwarders.
The ask was very clear
1. Consignee instructions
- Get a competitive air freight rate and move the shipment in 1 lot.
- Get a direct flight from Frankfurt Airport(FRA) in Germany to Mombasa International Airport(MBA) in Mombasa, Kenya
- Collect, airlift and deliver the shipment to the client within 6 days as the cargo was required by 20th September.
2. Freightways solution
- Freightways won the shipment because we managed to get a competitive rate and a direct flight from Frankfurt to Mombasa
- Given the tight timeline, we collected the cargo the same day the approval was given by the Consignee.
- The booking and handover of the shipment was carried out in the 2nd day.
- On the departure day, the airline faced an IT hiccup and our shipment could not be manifested thus couldn’t be airlifted
- We informed the Consignee immediately on our BCP plan, engaged our office in Frankfurt and the airline on the next solution.
- Courtesy of proactive follow up and relationship with the airline, we managed to get a booking for the next day’s flight.
- We followed up with the airline while monitoring key steps milestones until we got the confirmation that the cargo had been airlifted .
- Cargo arrived at Moi International Airport on 19th September at night and delivered to the client on 20th.
- The client was satisfied with our solution, proactiveness and has awarded us a 2nd shipment